They say that there are only a couple things that are certain in life. I am adding a new item to that, and it will be the rise of agentic AI. It’s inevitable and it seems to be the great race of 2025 against all those that are in the technology and AI space.
Zoho Corporation has taken a major leap in enterprise AI with the announcement of Zia Agents, a transformative platform designed to deliver intelligent, autonomous digital agents across organisations. This evolution of Zoho’s AI capabilities marks a decade-long investment in artificial intelligence, now reaching a new milestone with Zia Agents, Agent Studio, and Agent Marketplace.
What are Zia Agents?
Zia Agents are intelligent, task-specific AI entities that can be deployed across Zoho Corporation’s extensive suite of over 100+ products. These agents are designed to enhance productivity, automate workflows, and drive data-informed decision-making.
"The speed of disruption and quality of innovation we're seeing in our industry right now has encouraged me to focus on my passion area, technology. I will devote more time to hands-on technical work for the company, spearheading several deep R&D initiatives, beginning with AI," said Sridhar Vembu, Zoho Corporation's Co-Founder and Chief Scientist. "Utilising Zoho's deep engineering expertise, its own data centers, and shared data model, we will develop powerful and usable solutions that drive customer value while retaining our commitment to customer flexibility and data privacy."
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Zoho and its IT management division, ManageEngine, will begin previewing several pre-built Zia Agents, including:
- Account Manager Agent - Helps manage customer relationships and retention.
- SDR Agent - Supports sales teams with lead qualification.
- HR Agent - Assists in recruitment, employee engagement, and compliance.
- Customer Support Agent - Automates and enhances helpdesk operations.
- IT Help Desk Agent - Manages IT-related queries and support tickets.
- SalesCoach Agent - Provides AI-driven insights and guidance for sales teams.
- Zia Agent Studio: Build Your Own AI Assistants
Zoho is also launching Zia Agent Studio, a low-code/no-code platform for businesses, partners, and developers to create and deploy customised AI agents tailored to their specific operational needs. The platform allows users to:
- Utilise Zoho’s existing AI skillsets.
- Access data from Zoho’s unified platform.
- Deploy agents across various functions, from RFP handling to loan approvals.
- Combine multiple agents into a single, cross-functional AI entity.
Zia Agents will initially be available within the Zoho ecosystem, but plans are underway to enable deployment in third-party applications.
Agent marketplace: expanding AI access
To further the accessibility of AI, Zoho has introduced the Agent Marketplace, where businesses can find, customise, and deploy pre-built Zia Agents. This marketplace allows Zoho’s partners and developers to contribute AI-driven solutions tailored to industry-specific use cases, making AI integration more seamless than ever before. This community minded initiative is at the core of Zoho’s overall philosophy about education, innovation and growth for all.
Zoho’s AI evolution: from insights to actionable intelligence
Zoho has steadily evolved its AI capabilities, beginning with the launch of Zia in 2015. Initially designed to provide proactive business insights, Zia quickly progressed into more advanced AI functionalities:
2015: Zia - AI-driven insights and automation.
2018: Ask Zia - A conversational AI assistant for real-time business decision-making.
2025: Zia Agents - Fully autonomous digital workers to enhance enterprise efficiency.
A competitive edge in AI-driven business operations
Zoho’s AI strategy benefits from its unique technological and organisational differentiation:
Enterprise Data Expertise: With a customer base exceeding 850,000 globally, Zoho’s AI solutions leverage extensive industry-specific data, providing a significant edge in AI training and contextual accuracy. Today's announcement follows record growth for Zoho Corporation, which onboarded 110,000 new customers globally in 2024.
Deep Engineering & Infrastructure Control: Zoho owns and operates its global data centres and tech stack, ensuring privacy-first, highly secure AI solutions.
Scalable AI for All Businesses: From startups to global enterprises, Zoho’s integrated AI agents provide a scalable solution tailored to different operational needs.
What’s next?
The rollout of Zia Agents will commence with a limited group of customers, expanding progressively over the coming months. Businesses interested in early access can explore Zoho’s AI roadmap and sign up for preview programs.
Zoho Corporation’s investment in AI continues to set a new benchmark for enterprise automation, giving businesses the tools they need to stay ahead in an increasingly AI-driven world.
The race for agentic AI is well and truly on and Zoho has kickstarted 2025 with some big announcements for it’s more than 100 million users around the world.