NZ power, phone, internet, and gas services company Mercury NZ has deployed Rimini Street’s Support and Rimini Watch for SAP as part of its move to achieve cost efficiencies and retain the stability of its core IT systems after acquiring Trustpower’s retail business.
Mercury said it is funding investment to modernise its platforms to meet growing demands.
“Mercury is constantly looking to innovate, to make sure we are offering products and services that our customers value in modernising the way we operate,” said Mercury NZ previous head of technology Tim Aynsley.
“During this transition, Rimini Street has given us the stability to be future-ready and focus on innovation.”
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Mercury NZ has been an SAP shop for nearly 20 years, leveraging its customised system for reporting, CRM, utility billing, and more.
Today, they run SAP ECC6 on Hana database, and SAP Industry Solutions Utilities (IS-U).
Prior to the acquisition of Trustpower, Mercury NZ thought to migrate to S/4HANA. However, Mercury did not progress with this due to the Trustpower acquisition and technology decisions made as a result.
“With Rimini Street, we were provided with a viable alternative to support our SAP systems, which has helped us to make savings in the way we operate,” said Aynsley.
“Many SAP Utilities customers have concluded that the investment needed to move to S/4HANA is better used to fund innovation around strategic initiatives,” said Rimini Street vice president of energy, utilities, and mining Coy Wright.
“We’re seeing the utilities industry as a whole move toward composable ERP architectures using best-of-breed applications surrounding the SAP core and we’re proud to support our clients on their journey to deliver successful business outcomes.”
“We replaced SAP’s Solution Manager (SolMan) with Rimini Watch. This allows us to monitor business processes, diagnose performance, and mitigate issues proactively,” said Mercury practice lead Anita Grenside.
“Our customers expect our services to be available when they need them, and so that's just logical from a competitive point of view that we can provide stable, resilient services.”
Aynsley adds, “Rimini Street is a capable partner that, in our experience, exceeds in delivering what they promise. They play a key role in keeping the services that we provide to our consumers as cost effective and innovative as possible.”