Software developer Tollring will announce the launch of an AI-driven cloud call recording solution in January 2024.
Named Record AI, it will commoditise AI automation to deliver platform-agnostic compliance call recording and intelligent automated analysis of calls.
Initially delivered on Session Border Controllers for IP networks, Microsoft Teams and Cisco BroadWorks, Record AI will be made accessible to all users within an organisation, not just those in a formal contact centre.
Tollring said Record AI will save manual effort and yield insights into customer sentiment, trends, and behavioural patterns to improve customer experience.
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Record AI will be available to service providers on a simple subscription, with the option to white-label for brand consistency in their overall portfolio.
“Record AI leverages the latest in technology to help organisations of all sizes to improve customer communications. We make it easy to record, highlight and analyse the calls the matter – automatically and immediately – and at scale, enabling businesses to transform customer experience,” claimed Tollring CEO Tony Martino.
“Affordable AI, coupled with easy implementation, is poised to democratise the technology. Channel providers now have access to innovative solutions to engage their customers together with the potential for substantial profit margins without requiring extensive investment.”