Australian AI solutions company Omnisenti, has announced the launch of a new Voice-First AI Assistant Platform tailored to the needs of small and mid-sized businesses.
Omnisenti says the platform is the “first of its kind in Australia to combine natural, intelligent voice automation with secure, organisation-specific knowledge access and departmental AI agent support, providing enterprise-level capabilities with small and mid-sized business-friendly deployment”.
“The platform is designed to help businesses enhance customer service, internal productivity, and operational efficiency — without requiring long implementation cycles, large IT teams, or enterprise budgets,” notes Omniseti.
“At the core of the platform is Chawowa, an Intelligent Virtual Assistant (IVA), a professional-grade voice assistant that automates customer conversations with a natural tone, contextual awareness, and full integration into business workflows. Chawowa handles inbound and outbound calls, reduces missed opportunities, and delivers a consistent brand experience across every interaction.
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“Unlike generic bots or menu-driven IVRs, Chawowa is capable of real-time decision-making and escalation — supported by a secure knowledge and agent architecture behind the scenes.”
“We didn’t start with voice — we started with the business itself,” said Peter Carr, CEO of Omnisenti. “We built Omnisenti from the inside out — beginning with SmartAsk to anchor the AI in the company’s own knowledge, followed by TeamMates to reflect real organisational roles. Only then did we introduce Voice AI, giving businesses the ability to have genuinely intelligent, useful, and trustworthy conversations with their customers. MCP followed naturally, enabling businesses to orchestrate these capabilities at scale. That’s how AI should be built — not around features, but around how real businesses actually work.”
SmartAsk, Omnisenti’s proprietary knowledge engine, allows AI assistants to respond using the business’s own proprietary documents, data, and processes — all securely housed in private or on-prem environments. Powered by the business’s own internal knowledge and integrated with a private LLM foundation, SmartAsk ensures that responses are:
Factually grounded
Organisation-specific
Traceable and audit-friendly
Free from hallucinations or exposure to external models
This enables Voice AI and other agents to act with true context — understanding the unique structure, language, and rules of each business they serve.
Omnisenti’s platform also includes TeamMates — a suite of fine-tuned, prompt-engineered AI agents aligned to business-critical functions such as: Sales, Marketing, Customer Support, Administration, Finance, Legal and Compliance, Human Resource, Operations, and Research and Development.
“Each agent contributes to and draws from a shared knowledge environment, ensuring consistent performance and cross-functional intelligence. This unified structure allows small and mid-sized businesses to simulate the capabilities of a well-resourced enterprise, even if only a few team members wear multiple hats,” notes Omnisenti.
“To manage complexity as businesses scale, Omnisenti provides Private MCP (Multi-Agent Control Platform) — a central layer to orchestrate workflows, govern permissions, and configure role-specific AI behaviours across the organisation.
Omnisenti’s says the Voice AI platform is structured to meet the practical realities of modern small and mid-sized businesses:
Deployment in days, not months
No major IT investment or technical dependencies
Start with Voice AI and expand modularly into knowledge, agents, and control
Affordable pricing aligned with growing businesses
Available in cloud, private virtual, or on-premises configurations to meet data residency and compliance requirements
Distributed via Australian channel partners and supported locally
“The Omnisenti Voice AI Platform is available now for Australian businesses through authorised partner network, including managed service providers and technology resellers,” cncludes Omnisenti.