Malaysia's largest mobile operator CelcomDigi Berhad and the local office of Ericsson have signed a MoU to collaborate on advancing autonomous network operations in Malaysia.
The collaboration aims to use AI-driven network analytics to optimise CelcomDigi’s network operations to deliver an improved network experience for customers.
CelcomDigi and Ericsson say they will jointly explore the development of advanced, intent-driven autonomous networks, leveraging AI and automation to deliver differentiated, high-quality connectivity services.
Key components of the collaboration include AI-driven automation; 5G service assurance; improved service quality and operational efficiency through autonomous solutions.
As part of the collaboration, Ericsson will provide expertise and AI Intent-Based Operations (IBO) to accelerate the pace of developing the autonomous network operations.
The integration of AI-driven autonomous capabilities will also support CelcomDigi’s ongoing network integration and modernisation efforts, according to Ericsson.
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Commenting on the partnership, CelcomDigi’s CEO Datuk Idham Nawawi said the operator needs to evolve its network capabilities.
“Malaysia’s 5G adoption is accelerating, and thus it is critical that we evolve our network capabilities to manage increasing complexity while delivering a superior customer experience," Nawawi said.
"As an extension of our ongoing partnership with Ericsson, we are taking steps towards intent-based autonomous networks, harnessing AI and automation to transform how networks operate, optimise performance, and improve sustainability.”
David Hägerbro President and CEO of Ericsson Malaysia, Sri Lanka, and Bangladesh, described the collaboration with CelcomDigi as a strategic leap forward in the digital transformation of Malaysia.
"We are particularly excited about the potential to leverage AI technologies in autonomous network operations, which will further improve efficiency and customer experience," said Hägerbro.
"The MoU aims to drive operational efficiency enhancements, boost service quality, and elevate user experiences.
"Our commitment to Malaysia is unwavering, and through these collaborations, we aim to help CelcomDigi stay at the cutting-edge of digital innovation.”